Delivery time is only an estimate and becomes effective from the date of order shipment. Orders are shipped by DE POST Standard delivery (within 1 à 2 working days) Delivery time may vary depending on the actual availability of the products and it is subject to the acceptance of the order.
If the customer wants to return the product, we kindly ask to return the product within a maximum of 3 days, from the receipt of the order.
- To exercise the right of return, customers have to return the product in a perfect undamaged state and in the original package and price tags.
- the safety tag attached to the clothing items has to be attached to the item and undamaged to except the return.
- In case of a return, we will refund your payment (excl. return shipping costs) within 14 days
- In case of an exchange, you will not be charged for the costs of the second shipment.
- to exercise the right of return, customers have to fill in the return form included in the original package
Returning a product
- Place the item(s) in a shipping box, you can use the original box if de box is still undamaged
- Fill out the return form included with the original delivery box. This form can be used to change your order; ordering a different size, colour, or other product. You can download the form here. in case it is not included.
- Close the shipping box and tape it securely.
- Label the box with the return shipping address (see form)
- Drop the box off at a trusted shipping carrier. Make sure you include a tracking service so the package can always be traced.
- If you want to exchange your product, please contact our Customer Service as soon as possible at [email protected] so we can reserve your desired colour or size.